Pitfalls to Avoid When
Developing a Risk Assessment for Fair Lending- Part Two
In part one of this series, we made the argument that a risk
assessment should be performed individually for the area of Fair Lending. When performing the risk assessment there
are several pitfalls that must be avoided.
Policies and Procedures
The review of the bank’s policies and particularly, its
procedures is a basic and critical part to any risk assessment in the area of
Fair Lending.
Potential Pitfall: Policies
and procedures can be fully in compliance with regulatory requirements and
still have the potential for Fair Lending issues. Review of the policies and procedures must
consider both compliance with the requirements of regulations and the impact
on customers!
First these documents should be reviewed to determine that
all of the required information is up to date and correct. In this review, it is important that
regulatory requirements such as “grossing” up, spousal signature rules and Fair
Lending principles are included. This
review should also include view of procedures to ensure that they match
policies.
The second phase of the review should be completed to ensure
that policies and procedures do not present the possibility of disparate
impact. In this review, the goal is to
review the policies and procedures to determine the level of discretion allowed
and how this discretion can be checked against Fair Lending risk. For example, do the procedures require
documentation of delays in processing loans?
Do policies and procedures emphasize the need for secondary review?
Credit Policies are an area of particular concern in the
Fair lending Assessment. The review of
credit policies should also be completed in two phases
Potential Pitfall: Credit policies should reflect the idea that
the bank has made a reasoned decision about how it is meeting the credit needs
of its community. Policies that are
fully compliant can become outdated quickly.
Review of credit policies should consider the changes in the assessment
area and should reflect the business decisions of the Board.
Credit formulas and guidelines should be reviewed and validated
independently to ensure that the data is valid. Though these validations don’t need to be
performed annually, it is a best practice to test the guidelines Vis a Vis
adverse action trends at the bank.
Guidelines that yield an extremely high number of loan declines may need
study and possibly adjustment.
In the second phase a comparison between the credit
policies, the strategic plan of the bank and current economic data should be
completed. The purpose of this review is
to determine that the bank’s credit policies and procedures match the credit
needs of the community. It is imperative
that the Bank be able to document the business reasons for the list of products
being offered. For example, a decision
by a Bank not to offer home equity loans when there is strong need for such loans
in an assessment area, may be called into question during a Fair Lending
examination. A best practice is to have
the economic data to show that these loans are not economically feasible at the
bank.
Credit Decision Process
The credit decision process from the time of application to ultimately
credit decision or withdrawal by the applicant should be assessed with an eye
towards eliminating the ability of single bank employee from thwarting the will
of the Board by engaging in illegal behavior
Potential Pitfall: When
reviewing adverse actions and withdrawals for timely notices, it is possible to
overlook the warning signs of Fair Lending issues.
The review of adverse actions generally includes a check to
make sure that notices are given within the timeframes required by Regulation
B. In addition a good review includes a
check to determine that the information given is sufficient for the applicant
to understand the issues that cause an adverse decision. However, a best practice is also to review
for Fair Lending ‘warning signs”. For
example, an extremely low rate of adverse actions is a strong indicator or pre-screening. A high rate of withdrawals among protected
groups is a strong indicator of discouragement.
It is a best practice to review the credit decision process
to determine the ability of an individual to make credit decisions without
oversight. The more autonomy those loan
officers have, the more the system for secondary review should be
empowered.
The traditional Fair Lending analysis focuses on a review of
the approvals versus declines at the Bank.
A common practice is to review “matched pairs” which compares the low
rated credit approvals with highly rated declines (loans that were barely
declined).
Potential Pitfall: If
this is the heart of the analysis, then the bank is not getting the full
story! The analysis must look at the applicant’s
total experience to ensure that all are getting the same considerations.
The analysis should consider:
·
Application to decision time-trends for members
in protected classes
·
Comparative analysis- close decisions to approve
versus decline
·
Pricing
Analysis
·
Special considerations
o
Insufficient collateral frequently being given
as a reason for decline
o
Large number of declines in a certain product
area
o
High number of approvals versus a small number
of declines
If all of the above is not part of the analysis that is
being performed, then your bank may have potential Fair Lending issues that are
going undetected.
Vendor Management
Banks are being charged with knowing and managing the
results obtained from their vendors. The
regulatory agencies have made it clear that in every area from indirect auto
lending to appraisals, that they expect banks to monitor the results that they
are getting form vendors.
Potential Pitfall: The
review of vendors stops with a background check. The best practices require that the Bank pay
attention to the results of the vendor’s efforts. There has to be a general check that results
are reasonable and consistent
The assessment must consider whether the results being
produced are consistent and reliable.
For example, are appraisals being reviewed and compared to
complaints? Is it possible that certain
appraisers consistently yield lower property values in certain income
tracts? Are flood insurance
determinations being updated to match changes in the flood map? The bank will be held accountable for the
misbehavior of its vendors!
UDAAP Review
The risk assessment should include a review of the potential
for UDAAP. This is an area that is
growing in scope and influence.
Potential Pitfall: UDAAP
is far reaching and can be easily overlooked.
The assessment should consider whether there is consistency
in advertising and actual disclosures.
The risk assessment must look at the Bank’s products/operations from the
point of view of the consumer.
Customer complaints are an area of focus for regulators in
the near future! Make sure that
complaints are getting categorized and reported to the Board. If no complaints have been received, there
should be at least a policy and procedures in place to handle these once they
do appear!
Advertising
Many community banks use testimonials as part of their
marketing. The relationship with the
community is after all, one of the strengths of being a community bank.
Potential Pitfall: A risk assessment that exclusively covers
direct compliance with Reg. Z and DD may overlook Fair Lending concerns in
advertising.
Risk assessment should cover the reasons for the advertising
and the markets that you are attempting to reach. Has the bank considered expanding advertising
to nontraditional communities? Are
there communities within the Bank’s assessment area that are left out of the advertising
and marketing?
Strategic Plan
Examiners expect that the Bank has direct knowledge of the
credit needs of the assessment area.
This should be considered as part of the risk assessment
Potential Pitfall: Without
considering the overall strategy of the Bank, it is difficult to get the full
picture of how the bank is addressing Fair Lending within its community
The strategic plan is most often not considered as part of
the Fair Lending assessment. However, it
is clear that examiners will start considering a bank’s strategy in offering
products to its community as a consideration of Fair Lending
effectiveness.
We believe that a Fair Lending risk assessment is a critical
component of effective compliance management.